Topic 1: E-mail basics

How do I get a webmail account?

http://mail.google.com

http://mail.yahoo.com

http://mail.hotmail.com

http://mail.aol.com

How do read and reply to an e-mail message?

How do I forward an e-mail message?

How do I use the address book?

How do I send email attachments?

How do I view, save and delete e-mail attachments?

How do I manage my e-mail messages?

Other e-mail features: auto forward; e-mail tracking; multiple accounts; signatures; backup

Spam; phishing

Internet etiquette (netiquette)

Troubleshooting: Blocked by antivirus software; no connection; internet outages; blocked for abuse; invalid address; disk full; inbox overflow; attachment won’t open; garbled messages; lost formatting

Topic 2: Browsing the Web

Which browsers are most popular?

How do I use a URL to go to a Web site?

How does the Favorites list work?

How does the History list work?

How do I find information on the Web?

Can I save the Web pages, graphics, and text?

How do I print a Web page?

How do I download and stream files from the Web?

Why do browsers block pop-ups and ActiveX components?

Is the Web safe?